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FREQUENTLY ASKED QUESTIONS
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Are your products organic?95% of our ingredients are organic. Please note that the organic nature of our products is always mentionned in description.
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Are your products gluten free?All of our products are technically gluten free.
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Are your products vegan?All of our products are vegetarian and most of them are vegan except honey. However our honey is produced sustainably as we only use the 'surplus' production, meaning the honey that bees will not consume.
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What is your return policy?Due to the nature of our products, we cannot accept returns.
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Do you offer discounts?We do. To stay informed about upcoming discounts, sign up for our newsletter.
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Are your products safe during pregnancy and/or breastfeeding?We recommend you consult with your trusted healthcare provider before starting a new herbal regimen.
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Do you have samples?Since we are a small family business, we do not offer samples. Nevertheless, you are always welcome to send us your inquiry by email.
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Do you ship internationally?We do!
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How do I take an essence?Put 2 drops of essence in a teaspoon of honey or agave syrup and pour 200ml ● 7oz of warm water over it once a day. during a 14 day cure or on an occasional basis.
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What payment methods are accepted?We accept Visa / Mastercard and Paypal payment.
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When will my order be delivered?You will be notified via e-mail when your order is shipped.
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Who can I contact if I have any queries about my order?Please get in touch with our team at contact@thekinseishop.com who will be happy to help you with any queries.
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How do I cancel my order?Please note that we unfortunately do not accept any order cancellations as these automatically get forwarded to our warehouse system.
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