Question 1

Are your products organic?

Accepted Answer

95% of our ingredients are organic. Please note that the organic nature of our products is always mentionned in description.

Question 2

Are your products gluten free?

Accepted Answer

All of our products are technically gluten free.

Question 3

Are your products vegan?

Accepted Answer

All of our products are vegetarian and most of them are vegan except honey. However our honey is produced sustainably as we only use the 'surplus' production, meaning the honey that bees will not consume.

Question 4

What is your return policy?

Accepted Answer

Due to the nature of our products, we cannot accept returns.

Question 5

Do you offer discounts?

Accepted Answer

We do. To stay informed about upcoming discounts, sign up for our newsletter.

Question 6

Are your products safe during pregnancy and/or breastfeeding?

Accepted Answer

We recommend you consult with your trusted healthcare provider before starting a new herbal regimen.

Question 7

Do you have samples?

Accepted Answer

Since we are a small family business, we do not offer samples. Nevertheless, you are always welcome to send us your inquiry by email.

Question 8

Do you ship internationally?

Accepted Answer

We do!

Question 9

How do I take an essence?

Accepted Answer

Put 2 drops of essence in a teaspoon of honey or agave syrup and pour 200ml ● 7oz of warm water over it once a day. during a 14 day cure or on an occasional basis.

Question 10

What payment methods are accepted?

Accepted Answer

We accept Visa / Mastercard and Paypal payment.

Question 11

When will my order be delivered?

Accepted Answer

You will be notified via e-mail when your order is shipped.

Question 12

Who can I contact if I have any queries about my order?

Accepted Answer

Please get in touch with our team at contact@thekinseishop.com who will be happy to help you with any queries.

Question 13

How do I cancel my order?

Accepted Answer

Please note that we unfortunately do not accept any order cancellations as these automatically get forwarded to our warehouse system.

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